Shipping Policy

Shipping cost

Priority shipping is free on orders of $100 or more (measured after any discounts are applied). Orders under $100 ship for a flat $10 fee — no handling fees or surcharges beyond that. Discounts and promo codes apply to products only and never change the shipping fee.

Destinations

We ship within the United States only. We do not ship internationally, and orders may not be placed for forwarding or re-export outside the United States.

Processing time

Payment for most methods (Venmo, Cash App, Zelle, and crypto) is verified manually by our staff, so an order ships only after payment is confirmed. Card payments are verified automatically. Orders remain pending — and inventory is not reserved — until payment is verified. Once verified, orders are typically processed and shipped within 1–2 business days.

Carrier & tracking

Orders typically ship via UPS. A tracking number is provided when your order ships. You can view it at any time:

• With an account — under your order history.
• As a guest — on the Track Order page using your order number and the email address on the order.

Address accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We cannot guarantee changes after an order has shipped, and we are not responsible for delays or losses caused by an incorrect or incomplete address. If you notice an address error, contact us at support@origin-labs.org as soon as possible — before a shipping label is created we can usually correct it.

Risk of loss

As described in our Terms of Service, title and risk of loss pass to you when we hand the package to the carrier. We will reasonably assist with carrier claims as described below.

Lost, damaged, or incorrect shipments

If your order arrives damaged, contains the wrong items, or tracking shows it as lost or stalled, email support@origin-labs.org within 7 days of the delivery date (or expected delivery date) with your order number, a description of the issue, and — for damaged or incorrect items — photos of the package and its contents. We will work with you and the carrier to resolve the issue, which may include a replacement or refund as described in our Cancellation & Refund Policy.

Questions

Shipping questions may be directed to support@origin-labs.org.