Orders & delivery
Cancellation & Refund Policy
Last updated July 2, 2026
When orders can be cancelled, how refunds are issued, and how we handle damaged or incorrect shipments.
Cancellations
You may request cancellation of an order at any time before a shipping label has been created by emailing support@origin-labs.org with your order number. Orders for which a shipping label has been created or that have entered fulfillment cannot be cancelled.
- Unpaid orders — orders are pending until your Venmo payment is verified. An unpaid order can simply be cancelled; nothing is owed.
- Paid orders — if you have already paid and we cancel before fulfillment, we will issue a full refund as described below, including any shipping fee collected.
Origin Labs may also cancel any order at its discretion — for example, for suspected policy violations or pricing errors — in which case any payment received will be refunded in full.
Returns of shipped product
Because our products are research chemicals, we cannot verify the chain of custody, storage conditions, or integrity of material once it leaves our control. For that reason, returns of shipped product are generally not accepted, and all sales of shipped product are final, except as described below for damaged or incorrect items or where a refund is required by law.
Damaged or incorrect items
If your order arrives damaged or you receive incorrect items, email support@origin-labs.org within 7 days of delivery with:
- Your order number;
- A description of the problem; and
- Photos of the packaging and the affected items.
Once verified, we will make it right with a replacement or a refund, at your preference where both are available. Claims made after the 7-day window may not be honored.
How refunds are issued
Refunds are processed manually by our staff and are sent back via the payment method used for the order (Venmo). We record every refund against your order. Please allow a few business days for a refund to be processed after it is approved; the timing of funds appearing in your Venmo account is controlled by Venmo.
Lost shipments
If tracking shows your shipment as lost or stalled in transit, contact us within 7 days of the expected delivery date and we will work with the carrier to resolve it, as described in our Shipping Policy.
How to reach us
Email support@origin-labs.org for any cancellation or refund request. Include your order number so we can locate your order quickly.