Question 1

What does “For Research Use Only” mean?

Accepted Answer

All products are sold strictly for laboratory research purposes. They are not drugs, foods, cosmetics, or dietary supplements, and are not intended for human or animal consumption, diagnosis, treatment, or any clinical or personal use.

Question 2

Who can purchase from Origin Labs?

Accepted Answer

Products are intended for qualified professionals and institutions conducting legitimate laboratory research. By ordering, you confirm you are legally permitted to purchase research materials and will handle them appropriately.

Question 3

Where do you ship?

Accepted Answer

We currently ship within the United States only.

Question 4

How much does shipping cost?

Accepted Answer

Orders of $100 or more (after discounts) ship free via UPS priority. Orders under $100 ship for a flat $10 fee. Discounts never apply to shipping.

Question 5

Is a Certificate of Analysis (COA) available?

Accepted Answer

When a COA is provided for a product, a “View COA” link appears on that product’s page. If no COA is shown, one is not currently available for that product.

Question 6

Where can I find the research for a compound?

Accepted Answer

Each compound has a research overview in our Research Library at /research, and the same peer-reviewed literature (journals, PubMed/PMC, ClinicalTrials.gov, PubChem) appears in the “Scientific Literature” section of its product page. References are provided for research reference only.

Question 7

How is my order confirmed?

Accepted Answer

After your payment is verified, you will receive an order confirmation email. Order status and tracking are available in your account or via the Track Order page.

Question 8

What is your refund policy?

Accepted Answer

Please see our Cancellation & Refund Policy. For any order issue, contact support and our team will assist.

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